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Q. Explain the reasons for the need of TQM by the firms in the present context. Give examples.
Answer. Total quality management (TQM) has been defined as “a management philosophy embracing all activities through .......NOT AVAILABLE IN SAMPLE............
" The customer is the king" is truer today than ever before. As the quality of life improves, demand for better quality services and products also increases. Customers all over the world now demand that they ..........
In this changed environment of the economy and the industry driven by the customers, the business is open to competition ............NOT AVAILABLE IN SAMPLE...................
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Q. Discuss the philosophies of Deming and Juran. Do the comparative
assessment of the two.
Answer. . If ever there was a Dream Team on quality in the workplace, it would be made up of W. Edwards Deming and ......NOT AVAILABLE IN SAMPLE............
W. E. Deming was considered as the father of quality of control in Japan. He emphasized that quality starts with .....................................
Joseph M. Juran defined quality as ‘fitness for use’ and stressed that it is essential to try to reduce cost of quality. He advocated that not all products which conform to specifications are fit for use. He pointed out ...................
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Q. ‘The CWQM requires special organization design,
skills, tools and training etc.’ Comment on the statement
and discuss the applicability .........NOT AVAILABLE IN
SAMPLE..................
Answer. CWQC is a system of activities to assure that quality products and services required by customers are economically designed, produced, and supplied while respecting ......
....NOT AVAILABLE IN SAMPLE.........
Q. What are the different work practices which promote learning?
Why has it become essential for organizations to promote learning?
Explain citing examples.
Answer. Organizations with the best chance to succeed and thrive in the future are learning organizations. There are some practices which promote ........................
......NOT AVAILABLE IN SAMPLE..................
Learning in Organizations
Unless an organization can cope with it changing environment,
it will die. It is thus crucial that an organization constant..........
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