1. Discuss the four major quality areas. Take the example of an organization with which you are familiar and indicate its present status regarding the quality areas.
2. The traditional management practices have seven deadly diseases associated with them. What are these diseases and how can they be cured?
3. What are the different Total Quality Management beliefs? Explain with the help of an illustration as to what role these beliefs play in improving the quality of an organization.
4. Briefly describe the different modes of learning. Do you think that the learning modes essentially help the people of an organization to perform better? Justify your answer giving examples.
5. Assume that you are working in an organization, which has adopted an Environment Management System (EMS). Assess the change in the organization before and after adopting the EMS.